The physical rehab facility my mother was released from recommended the A&A and I did include everything on the list made available to me upon my mother entering assisted living and took it to the County VA office .( I wish I had thought to look for a forum such as this earlier) The clerk there sent it on it's way in early February (also in PHILA region) and after the acknowledgement letter I received bimonthly delay apology form letters and sat back, waiting for time to pass. Then, in June, I got a letter stating they needed income verification, even n though I knew that was included, and sent it off dutifully, inspired by the wording regarding marking the form to be expedited. I receive an acknowledgement letter for that, making it sound like I had started the process in June instead of February. I wait and hope for expedited processing as funds dwindle, and get a letter in early August stating a death certificate and discharge record is needed (also, definitely in the Feb package) I try and call to vent, and after a half hour hold, am informed they cannot look into it because the don't have the military branch (How do you even make a file without any of this?) so, that is where I stand right now, having sent those records to the Philly office in Wisconsin? What should I be expecting or what are other options to achieve resolution?