I just received a response from the Philadelphia VA office after 5 months. They said the claim for my mother could not be processed under the Fully Developed Claim Program because additional evidence is needed to complete the claim. The additional evidence related to the NetWorth section. Where she didn't have any Asset for that category I put N/A. They said this is not acceptable and you must put "0" or "none" if the answer is a $0.00. They also say the claim is no longer eligible to be processed under the Fully Developed Claim Process and will process under the standard claim process once I resubmit the corrected asset section. Doesn't N/A mean the same as none??? My question now is do I have to change all the amounts I put in the assets on the original form (they have changed since I applied) or do I just change the N/A to "0" as they requested and re-submit. Also they mention eBenefit. Should I use that or just stay with the mail. Sorry for the long post but I am just frustrated that they would hold this up for a matter of N/A vs "0".