After trying to get Aid and Attendance benefits the last 4 years, for my 92 yr old mother, I have concluded that the VA does not want to award these benefits by making it has difficult as possible to get them. My mother is in a nursing home with minimal assets and very little income. She pays $8,000 per month for the nursing home. Yet the VA takes so long to evaluate claims that on my last filing (3rd updated claim) which took almost a year to evaluate, they asked for us to file the same forms all over again that we originally submitted. By the way I asked for expedited service twice. Does anyone in this forum know the phone no. of the Office of the Secretary of Veterans Affairs? I don't want call center #s and I am through with that. I want to talk to someone in real authority.