I filed my claim back in 2013. Finally on January 29, 2015 I found out that a decision was made on my claims. VA stated that they had sent me a letter giving me their decision and my appeal rights, but I never received a letter. Although I get lots of letters about buying insurance, I just cannot seem to get the needed one. Using the EBenefits site and IRIS to ask questions is a joke as they never answer your emails to them even though they say I should hear from them in less than 5 days. Can anyone help?