My Dad's application for pension benefits is now being processed by the VA. Yesterday he received a letter saying that since he did not state that he had any assets in real property, the VA has requested additional information: the current market value of the home as reported by a real estate professional or appraiser; the type of property he is receiving income from; and if the property is a home, whether this was his primary residence before he moved to the assisted living facility, or a second home that he owns. The VA also requested that he fill out a Form 21-4185, Report of Income from Property or Business for the past calendar year. Furthermore, since he (actually myself and my brother, who is handling our Dad's financial affairs) did not file a Fully Developed Claim, the VA cannot process the application under the Fully Developed Claim program, and they will process it under the standard claim processing procedure. This has caused me some consternation because I understood that the first house, whether a personal residence is lived in or rented out, does not have to be declared. Maybe I misunderstood that. I never heard of the Form 21-4185, or any requirement to list expenses of the house, such as taxes and utilities, since they do not count towards countable income. Believe me, I would have gone the extra mile to provide this information in the original application had I known it was required. Anyway, I have a few questions: -A real estate appraisal would cost several hundred dollars, which our Dad can't spare, and my brother and I would have to share the cost in, and more importantly would take 4 to 8 weeks to get. Would an estimate of value from a real estate website be sufficient? Or, would a market value analysis from a real estate agent be sufficient? -Do we have to submit bank statements to prove the income and expenses of the rental, which the VA requested 12 months' worth? Or would just the filled out form 21-4185 be enough? -The type of property is a detached single family home, in which the downstairs and upstairs are rented out to 2 separate tenants. In the application, I attached 2 months' bank statements, and noted the change from a single tenant to 2 tenants. The rental income increased, but it shows that he is trying to help himself. -Our Dad's house was his primary residence, but just before he moved to assisted living he lived in our Mom's house, serving as her caregiver. After she died, he stayed in the house until it was obvious he could not live by himself. During the time he was our Mom's caregiver and until he moved to assisted living, his house was rented out. Can we still state that the house was his primary residence before he moved to assisted living? -Now for the mechanics of filing the additional documentation. Is it okay to paste a printout of the answers to the VA's questions directly on to the Form 21-4138, Statement in Support of Claim, and make a clean copy of the form? -The VA encourages using the eBenefits website to upload documents. I have read on the Forum that eBenefits is not recommended. Could you please explain the pros and cons of using eBenefits? The VA says that it's the "quickest, easiest, and most secure way to submit any documents." Is this true? I'm wondering if we should send the documents by certified mail instead. Thank you for your help on this journey, which I spent countless hours on and there were a few tears. I was elated that I made it to sending the application, but I know there are more challenges ahead. I am disappointed that the VA needed more information in order to process the claim, and that meant that the application would not be given expedited treatment. Is there anything we can do now to expedite the process?