New Call back option at the VA

Discussion in 'Share Your Personal Experience' started by DFlieger, Feb 2, 2012.

  1. DFlieger

    DFlieger Newbie

    I was totally excited about the new feature when calling the VA 877-294-6380. It stated that all lines busy and if I want a call back, press 1. So, I went through the phone prompts and expected to have a return call from the VA at the appointed time they set. Today was the C/B appt. time, phone rang, VA on phone with a recording that all lines were busy and to try back later. I know that the intentions are good, but could take the frustration level up a notch. Time for some Celestial Tension Relief tea.... sipping on... :'(
     
  2. kimmyk

    kimmyk Newbie

    I know what you mean. I got excited too when I heard this. I decided just to keep dialing the number until I got through. It took 3 to 4 times of redialing but it worked! I did have to wait anywhere from 5 to 12 minutes for someone to answer but I did finally get to speak with someone. I will continue to do this when I call and hope that the answer I am looking for comes true. Good Luck. Kim
     
  3. vetadmin

    vetadmin Administrator Staff Member

    By and large, it is better to just keep dialing!
     
  4. Fillise

    Fillise Newbie

    Same thing happened to me today. Got a call from the "system" saying it was experiencing technical difficulties and it would call me back in 10 minutes. That was an hour ago and I'm still waiting.
     
  5. jabney8

    jabney8 Newbie

    I've used this as well. Problem is that when someone does call you back they really can't answer any questions. They can look at a computer screen (populated elsewhere) and tell you what is there but they can't give any information on specific questions such as what is holding up, what letters mailed out actually mean. In fact, for the most part they can't even tell what action was taken - only that an action was taken. On top of that they are hostage to the diligence of another office to update the system they are reading from. It's very frustrating.
     
  6. kimmyk

    kimmyk Newbie

    Just had to tell you all about my experience with calling the VA on Monday morning. Of all days to call, right? Well, I decided to try first thing in the morning (8:00 am), and guess what? I was the very first caller for the day!!! Could not believe it! The rep told me I was first in line. Luck break I guess. Anyways, they could only tell me that my father's medical status was approved and now it would go to the processing department for further action. When I asked him if that meant he was going to be awarded the claim all he could tell me was that my father would be getting a letter in the next couple of weeks with the outcome. Sure wish they would just say yes or no and quit acting like they don't know. We all know that they know the answer so why not just tell us. I guess this is good news or least I am hoping it is. Good luck to all. Kim
     
  7. Captain Paul

    Captain Paul Newbie

    While drinking your tea, open an "Ebenefits" account, go to www.ebenefits.va.gov and start your basic account! Try for your Prime account after you establish your Basic account! There is a lot of user friendly information available to you, but only with a "Prime" account can you interact with the VA! Many of your information needs from, or to the VA, can be handled through your "Ebenefits" account! There is also some delay when checking on your requests for benefits, or appeals, about 21 days behind! Another Idea is to make contact with an "Accredited" Veteran Service Officer, with most Veteran Service Organizations, some have direct telephone service with the VSO Help Desk! Again the information will be several days old as the VSO at the Help Desk only has your computer files to read from!
     
  8. charles0390

    charles0390 Newbie

    I'v used the C/C feature in the past and have never had a problem my problem is with the new E-Benefits deal I was already registered but since then they changed it so now I have to redo user name and password which I attempted to do several times answering the questions then verifying them yet every time I did it it would come back as incorrect answer etc and so on so now I have to do over the phone to reestablish my E-Benefits account so they should be calling my back this Friday between 100 and 100-15am,I'll let y'all know what happens
     
  9. vetadmin

    vetadmin Administrator Staff Member

    There are a lot of issues with E-benefits right now, and for those who did not complete the application, it will be deleted.
     
  10. redfred507

    redfred507 Newbie

    When I call the VA numbers and go through the system I of course get the standard they are busy now message. So I know there is a call back option. It states to go to the web or to use this call back option but then it ends without telling you what to push to leave this message to get called back. I tried pushing 1 but it does nothing. This is frustrating since I am calling for a homeless Veteran who does not have internet access or a phone. Any suggestions on how to get to the option to leave a call back number? Thanks
     
  11. vetadmin

    vetadmin Administrator Staff Member

    Unless someone here can offer additional insights, not sure there is much you can do but to keep dialing. It is better to try mid-week and later in the day instead of a Mon, Tues, and early at peak times.

    Hope you can get through to someone soon.
     
  12. restess

    restess Newbie

    I have done this many times, sometimes it has worked and others it hasn't. When calling numbers that are consistently busy I will dial up one number such as if the last four numbers are 8101 I will call back 8102 or 8100 or 8103 or various combinations. Most times like the VA they have many lines but they definately don't post them. Who knows you may reach the top guy. Mostly for my own information but again, it has worked.
     

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