As so many have said, I greatly appreciate the advice and information on this forum. I will soon submit an A&A claim for my 94-year-old mother. It is often emphasized here that the best way to submit the claim is by certified mail. However, I notice that the VA website says "You may also visit your local regional benefit office and turn in your application for processing" (https://www.benefits.va.gov/pension/spousepen.asp). Is there a reason this wouldn't be a good idea? The VA has a regional benefit office for my state of New Mexico that is conveniently located for me. A related question is this: Although I live in New Mexico, my mother is in a nursing home in South Carolina. If I mail the application, should I send it to the pension management center for my state or hers? With the intent-to-file form, I avoided the question by faxing it. On that form I showed her address as c/o me, at my home. I suspect that somehow I will need to inform the VA of her actual state of residence, but of course it's important that correspondence come to me. Any advice on how to handle the different locations?