IRIS emails not answered

Discussion in 'General Discussion' started by Dru, Oct 13, 2008.

  1. Dru

    Dru Newbie

    I sent emails re my Mom's application via IRIS on Sept. 26 and again on Oct. 09. I used the original confirmation number in the second email. I have received no reply despite the fact that it states I will receive a reply within 5 days. Is this normal? Should I abandon this form of communication?
  2. vetadmin

    vetadmin Administrator Staff Member


    If you have sent two e-mails and have not heard back, I think it is safe to say you may want to consider another form of contact. The VA's entire system is in question at the moment. There will be an article on the home page shortly and I will make a posting about it as well. Think it will explain why so many are waiting so long on all applications for pensions and benefits.
  3. pologal

    pologal Guest

    You may have not gotten a response yet because VA receives THOUSANDS of IRIS inquries per day. There are designated people who work on/ look into these inquiries. Trust me, you will get an answer. It just wont be overnight.

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