I just spoke with the office of my father's congressman and they said that, in order for them to help him, my dad needs to sign a form authorizing them to make an inquiry (privacy laws) and mail it to their office. I asked if we could fax the form with any necessary supporting information to the office & they said yes. How did others make the inquiry? Just curious. Due to security protocols right now, anything mailed to a congressperson or senator is screened very carefully which could delay the process 2-3 weeks (from what I read).