I called the 800# given on the letter stating they have received the claim for my mother. I was referred to a regional office. I tried calling to find out if there was someone in specific that would be handling the claim and reviewing it. The person who answered the phone immediately sounded as if she didn't want to work and told me I would receive no information until a letter was mailed with acceptance or denial. My question is....does someone in particular get assigned to each claim or is it a general thing? I'm going to call back and hope to get someone else but I just want to have my facts before calling back. Thanks for the help.