My Dad, a WWII veteran, applied for Aid and Attendance pension on November 28, 2016. One month later, the VA requested additional information and said that since the claim was now not a fully developed claim as was originally filed, the application would lose its expedited status. I took this to mean that my Dad's claim would go back to the bottom of the pile. Due to his advanced age (95) when he filed the additional information about rental income and expense, and the house's value, we included a request that his claim be expedited. My brother received the return receipt postcard from the VA on January 20, 2017. As of February 23, we have not heard directly from the VA. How long do you have to wait until we ask what the status is of the application? Is it okay to email a request for status of the application? Or do we have to call? My Dad filed the authorization for a third party to receive information naming my brother. Does that mean only my brother can call or write to the VA for information about our fathers' claim? I am concerned that since we did not send bank statements to prove rental income and expenses for the 12 months of 2016, we are experiencing delay and maybe even denial of the claim. While we are waiting for communication and a decision from the VA, my Dad's house, which he rents out to fund his assisted living costs, got flooded and needs expensive repairs. He has cash value in his life insurance policy of several thousand dollars. If he cashes out his life insurance policy in order to pay for the house repairs, does the VA consider that income, even though it's going straight to paying for the repairs and he will not see any of it to pay for his care expenses? He does not has the funds to write a check for the repairs without depleting his remaining money. Do we have to file another statement with additional information about cashing a life insurance policy, if he does cash it? We have not received an acknowledgement or a decision from the VA. Thank you for your help.