While drinking your tea, open an "Ebenefits" account, go to www.ebenefits.va.gov
and start your basic account! Try for your Prime account after you establish your Basic account! There is a lot of user friendly information available to you, but only with a "Prime" account can you interact with the VA! Many of your information needs from, or to the VA, can be handled through your "Ebenefits" account! There is also some delay when checking on your requests for benefits, or appeals, about 21 days behind! Another Idea is to make contact with an "Accredited" Veteran Service Officer, with most Veteran Service Organizations, some have direct telephone service with the VSO Help Desk! Again the information will be several days old as the VSO at the Help Desk only has your computer files to read from!