My 88 year old father has recently moved to an ALF after a series of illnesses and a fall in which he broke a vertebrae. He needs assistance with showering, dressing, and transferring. He walks with a walker short distances but needs standby supervision to ensure that he doesn't fall. He has a tremor in his right hand that also makes it difficult to do many things. I recently gathered the info for A&A and submitted an application to the VA. His income is about $1000 per month from social security and he has about 30K in the bank, that's it. The ALF is a little over $4000 per month. So based on all I have read and researched my father would be a good candidate for A&A. Within a couple of weeks of receiving the application, the VA responded with a letter asking for medical evidence and providing the physcian's form to fill out. Since we had an already scheduled follow-up visit to the doctor at Hines VA to check on the healing of his back, we took the form with us for the doctor to fill out. The doctor had only heard of A&A and didn't know much about it so he called in a social worker to check over the form to make sure it was filled out correctly. I thought, Great! Someone is being helpful. But the social worker came into the room and immediately told my father and I that he is not eligible for A&A because he was not already receiving a pension from the VA. This woman had never met me or my father and did not know anything about our situation. She told me that there was a lot of misinformation being provided in retirement communities and many people were being denied. I briefly explained dad's financial situation and I'm sure she saw him sitting in the wheelchair with his hand shaking from the tremor. She discouraged me from sending in the doctor's form and wanted me to call the VA to further discuss his eligibility. I was shocked. I told her other social workers at the VA had previously told me that dad may very well qualify for A&A. She continued to be negative and discouraging. My father and I were both very upset after this. Then, later I looked more closely at what the doctor had written on the form and was very disappointed with the level of detail. I sent it it with other information from his recent discharge paperwork from a rehabiliation facility and the assisted living assesment form. I hope this will work out. Even after everything I read, I couldn't believe what happened to us. A social worker, who should be helping people apply for this benefit, actually discouraged us from applying without even bothering to get the facts first. I am contemplating complaining to Hines about this experience, but am worn out from both helping my father and working through all the details of this application. Any advice?