We tried to follow all the instructions here and sent off our booklet to Milwaukee. We received the PO return receipt on 11/12. I thought we were supposed to get some acknowledgement from the VA assigning a case number. Is this right? If so how long should I wait before I try to follow-up? I would like to try to follow the process online, but am not sure how this can be done. Also, I read that the ebenefits site does not work properly. Can anyone tell me where I get more info on this?