We had a dickens of a time trying to get direct deposit for my father-in-law's fiduciary account. My husband was appointed fiduciary in December and immediately opened a new account at the same bank where the VA pension check had been deposited for the previous 6 months. The bank said they would contact the VA and advise them of the new account number and the direct deposit would be transferred. We received the January payment and the lump sum payment via U.S. mail. The bank assured us the request had been sent to the VA, but it was just after the New Year so we figured it just didn't have time to be processed. We just go another check in the mail. Called the Salt Lake Fiduciary Center to find out how to enable direct deposit. While on hold I read the Fiduciary Handbook and searched the Internet to find an answer to this best kept secret of the VA. No answers in the book or the web. Turns out you have to apply for direct deposit via telephone and it is entered into their system then and there. Why they don't provide that info anywhere is a mystery.