Called the VA yesterday and after waiting for more than 40 minutes, talked to a CSR. Was told my father's claim was still in development and that they were awaiting the information they requested. When I pointed out that the information was sent weeks ago, he looked further and saw the new documents and said it had gone back into the queue for processing. The CSR didn't know anything about the visit my father recieved from a VA field agent. Apparently there is nothing in his claim file yet. Sigh. So I immediately wrote my father's Congressman a letter and asked him to follow up on his earlier inquiry. I'm hoping that will get some action since the initial inquiry in April produced the first movement we've seen on his case since we filed the claim in June 2011. I have no hope this claim will ever be processed.