New Call back option at the VA

[Patches01]

I was totally excited about the new feature when calling the VA 877-294-6380.  It stated that all lines busy and if I want a call back, press 1.  So, I went through the phone prompts and expected to have a return call from the VA at the appointed time they set.  Today was the C/B appt. time, phone rang, VA on phone with a recording that all lines were busy and to try back later.  I know that the intentions are good, but could take the frustration level up a notch.  Time for some Celestial Tension Relief tea.... sipping on...

[kimmyk]

I know what you mean.  I got excited too when I heard this.  I decided just to keep dialing the number until I got through.  It took 3 to 4 times of redialing but it worked!  I did have to wait anywhere from 5 to 12 minutes for someone to answer but I did finally get to speak with someone.  I will continue to do this when I call and hope that the answer I am looking for comes true.  Good Luck.  Kim

[vetadmin]

By and large, it is better to just keep dialing!

[Fillise]

Same thing happened to me today.  Got a call from the "system" saying it was experiencing technical difficulties and it would call me back in 10 minutes.  That was an hour ago and I'm still waiting. 

[jabney8]

I've used this as well.  Problem is that when someone does call you back they really can't answer any questions.  They can look at a computer screen (populated elsewhere) and tell you what is there but they can't give any information on specific questions such as what is holding up, what letters mailed out actually mean.  In fact, for the most part they can't even tell what action was taken - only that an action was taken.  On top of that they are hostage to the diligence of another office to update the system they are reading from.  It's very frustrating.

[kimmyk]

Just had to tell you all about my experience with calling the VA on Monday morning.  Of all days to call, right? Well, I decided to try first thing in the morning (8:00 am), and guess what?  I was the very first caller for the day!!!  Could not believe it! The rep told me I was first in line.  Luck break I guess.  Anyways, they could only tell me that my father's medical status was approved and now it would go to the processing department for further action.  When I asked him if that meant he was going to be awarded the claim all he could tell me was that my father would be getting a letter in the next couple of weeks with the outcome. Sure wish they would just say yes or no and quit acting like they don't know.  We all know that they know the answer so why not just tell us.  I guess this is good news or least I am hoping it is.  Good luck to all. Kim